Tucci Rue LLC - Master Services Agreement, Terms, Privacy Policy, and General Provisions

This Master Services Agreement, Terms and Conditions, and Privacy Policy ("Agreement") is entered into between Tucci Rue LLC ("Tucci," "Company," "we," or "us") and any individual or entity ("Client," "User," or "you") who accesses our website, communicates with us, submits information, receives services, or submits payment. By visiting our website, submitting a form, scheduling a consultation, communicating with Tucci, receiving materials or services, or providing electronic acceptance or payment, you agree to be bound by this Agreement as of the date of such action ("Effective Date").

 

Service Agreement and Terms

1. Scope and Nature of Services

Tucci Rue LLC provides executive-level revenue advisory services, including but not limited to:

• Interview-as-a-Service (IAAS) candidate evaluations

• Fractional Chief Revenue Officer (fCRO) advisory support

• Revenue strategy and hiring advisory services

 

Tucci Rue LLC:

• does not recruit or source candidates

• does not perform background checks

• does not extend offers or negotiate compensation

• does not provide legal, tax, or HR compliance advice

• does not act as an employer of record

• does not make hiring or employment decisions

 

All hiring and employment decisions remain solely the Client's responsibility.

 

2. Candidate Communication Authorization

Client authorizes Tucci to:

• communicate directly with candidates

• conduct interviews (live or recorded)

• review resumes and submitted materials

• evaluate publicly available professional information

 

Client represents that it has obtained all required permissions and consents.

 

3. Advisory-Only Disclaimer

All services, recommendations, reports, frameworks, and communications:

• are advisory only

• reflect professional judgment

• include no guarantees of hiring success, employee performance, revenue outcomes, or business results

 

Client assumes full responsibility for all decisions and outcomes.

 

4. Term and Automatic Renewal

Unless otherwise agreed in writing:

• The initial service term is two (2) years from the Effective Date.

• The Agreement automatically renews for successive two-year periods unless either party provides written notice at least 30 days prior to expiration.

• Failure to send a reminder does not invalidate renewal.

 

5. Pricing and Fees

Unless otherwise agreed in writing:

• IAAS sessions are billed at $2,000 per session

• Rates remain fixed during the initial term

• Sessions do not roll over unless agreed in writing

• Fees become non-refundable once incurred, scheduled, or capacity reserved

 

6. Account Readiness and Availability Fee

Tucci reserves professional capacity and operational readiness for active clients; Tucci may apply an Account Readiness and Availability Fee of $2,000:

• approximately 90 days after the Effective Date

• at the 12-month anniversary

• at the 24-month anniversary

 

This fee reflects reserved access and readiness and is separate from service delivery fees.

 

7. Billing and Payment Authorization

• Invoices are due within 10 calendar days.

• Tucci may pause or refuse services for nonpayment.

• By submitting payment information, Client authorizes Tucci to:

  • store payment methods

  • charge valid fees due

  • charge renewal, readiness, or late fees where applicable

 

Client agrees to contact Tucci before initiating chargebacks and is responsible for reasonable collection costs where permitted by law.

 

8. Cancellation

• Client may cancel within three (3) calendar days of acceptance unless services, preparation, scheduling, or reserved capacity have begun.

• After that period, this Agreement remains binding for the full term.

• Payments are non-refundable once services or reserved capacity begin.

 

9. Client Responsibilities

Client agrees to:

• provide accurate hiring and company information

• obtain candidate consent where required

• communicate scheduling updates promptly

• participate in good faith

• use Tucci services only for legitimate business purposes

 

10. Confidentiality

Tucci will treat Client and candidate information as confidential and use it solely for service delivery; Tucci is not responsible for confidentiality breaches resulting from:

• third-party platform failures

• client-side security issues

• events beyond reasonable control

 

Client agrees that Tucci deliverables are for internal use only unless written consent is provided.

 

11. Intellectual Property

All Tucci materials remain the exclusive property of Tucci Rue LLC, including:

• reports

• templates

• frameworks

• methodologies

• interview systems

• branding and website content

 

Client may not:

• copy or distribute externally

• resell or sublicense

• reverse engineer

• create competing services derived from Tucci materials

 

Restrictions survive termination for two (2) years.

 

12. Acceptable Use

Client may not use Tucci's services or materials for:

• unlawful activity

• harassment or discrimination

• misrepresentation

• disputes unrelated to hiring or revenue

 

Violation may result in suspension or termination.

 

13. Technology, Platforms, and AI Use

Tucci may use third-party systems and AI-assisted tools, including:

• CRM platforms

• scheduling tools

• video conferencing tools

• outreach or analytics platforms

• Research platforms

• secure payment processors

• AI-assisted productivity or documentation tools

 

These support service delivery and operate in accordance with their respective privacy and security policies.

 

14. Limitation of Liability

To the fullest extent permitted by law, Tucci Rue LLC shall not be liable for:

• hiring outcomes

• lost profits or revenue

• reputational harm

• employee performance issues

• business interruption

• indirect or consequential damages

 

If liability is found, Tucci's total liability shall not exceed the fees paid for the specific service giving rise to the claim.

 

15. Indemnification

Client agrees to indemnify and hold Tucci harmless from claims arising from:

• hiring or employment decisions

• employment disputes

• misuse of Tucci's services or materials

• failure to obtain candidate permissions

• Client compliance or legal issues

 

16. Force Majeure

Tucci is not liable for delays caused by events beyond reasonable control, including illness, cyber incidents, natural disasters, outages, or governmental actions.

 

17. Governing Law and Dispute Resolution

This Agreement is governed by the laws of Pennsylvania; the parties agree to:

1. attempt good-faith resolution first

2. submit unresolved disputes to binding arbitration in Pennsylvania, where permitted by law

 

Privacy Policy

18. Information We Collect

We may collect:

• name, email, phone, company, title

• hiring or business information

• candidate resumes or materials

• interview responses or professional data

• publicly available professional information

• IP address, device data, and website analytics

• cookies or tracking technologies

 

19. How We Use Information

We use information to:

• respond to inquiries

• deliver advisory services

• communicate with clients and candidates

• schedule meetings or interviews

• generate reports or evaluations

• improve services and website functionality

• comply with legal obligations

 

We do not sell personal information.

 

20. Candidate Data Handling

Clients are responsible for obtaining candidate consent. Candidate information is used solely for advisory evaluation purposes. Tucci does not independently source candidates or run background checks.

 

21. Information Sharing

Information may be shared only:

• with service providers supporting operations

• when required by law

• to protect legal rights or prevent fraud

 

22. Cookies and Tracking

Our website may use cookies or analytics tools to improve functionality and user experience. Users may adjust browser settings to control cookies.

 

23. Data Security and Retention

Tucci uses reasonable safeguards but cannot guarantee absolute security. Information is retained only as long as reasonably necessary for services, compliance, or dispute resolution.

 

24. Your Rights

You may request:

• access to your data

• correction of inaccurate data

• deletion where legally permitted

• opt-out of communications

 

Requests may be sent using the contact information below.

 

25. Children's Privacy

Services are intended for business use and not directed to individuals under 18.

 

General Provisions

26. Updates

Tucci may update this Agreement periodically. Continued use of services constitutes acceptance of updates.

 

27. Electronic Signature

Submitting a form, clicking acceptance, entering a name electronically, or submitting payment constitutes:

• acceptance of this Agreement

• confirmation of authority to bind the company

• a legally binding electronic signature

 

28. Entire Agreement

This document represents the entire Agreement between Tucci Rue LLC and Client unless replaced by a separate signed written contract.

 

29. Contact

Tucci Rue LLC. Coopersburg, Pennsylvania, www.tuccirue.com, connect@tuccirue.com